Posts Tagged: business environment fybms sem 2 pdf

In today’s Business Environment, the Phone is a Key Tool

Although the phone’s role in business has changed, it remains vital today. Alternative methods of communications are available, but none provide the same reliability or guaranteed response as the telephone. You can get the best guide on Serge Robichaud Canada Life.

If you were to choose, how would you call emergency services in the first place?

It is possible to connect with someone in real time by using the telephone. This is because of the increasing demand for an immediate response. There are some disadvantages to the mobile phone.

If you have an urgent question, call my office immediately at …”.

Telephones today are used for immediate answers to questions. If you do not want your customer to go to a competitor, then it is imperative that you use them effectively. In the event that you’re selling a good and your customer cannot determine if the product X includes feature Y then they are likely to go and find your competitors and do the same thing. This will result in a lost sale. The after-sales care is equally important. If a buyer has an issue with your product but cannot find a solution from you and calls, it is likely that they won’t return to you again.

You can expect that if a customer contacts you to ask a question, they want an immediate response. Therefore, it is important that you are able to answer calls quickly. This requires you to resolve a lot of challenges. It is essential to find out who’s calling, so that you have the information necessary about their customer. It is possible to determine the number from Caller Identification, however it will not provide any information about what they are asking for.

If you answer the phone, find out the needs of the person calling. Statistically, 70% of the calls are not handled by the first person they contact. Instead, the caller is held on the line for at least 45 seconds. It has been proven that callers hang up after 45 seconds of silence if they are thrown into the telephone’s abyss.